General Policy

At Jerzcity Store, we are committed to providing a seamless shopping experience. Our general policy ensures that all transactions are handled securely and that our customers receive high-quality products and services. By using our website, you agree to comply with our terms and conditions, privacy policy, and other relevant policies.

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Terms and Conditions

1. Acceptance of Terms
By accessing and using our website, you agree to be bound by these terms and conditions.

2. Product Information 
We strive to provide accurate product descriptions and images. However, we do not warrant that product details are always error-free.

3. Pricing
All prices are listed in CAD and may change without notice. Sales tax will be added where applicable.

4. Payment 
We accept Visa, Mastercard, and PayPal. Payments must be made in full before orders are processed.

5. Order Fulfillment
Orders will be processed upon receipt of payment. We aim to ship within 10-15 business days.

6. Limitation of Liability 
Jerzcity Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Governing Law
These terms are governed by the laws of the jurisdiction in which Jerzcity Store operates.

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Privacy Policy

1. Information Collection
We collect personal information, such as name, email, and payment details, to process orders and improve our services.

2. Data Usage 
Your information is used solely for order processing, customer service, and marketing purposes, with your consent.

3. Data Protection 
We implement security measures to protect your personal data against unauthorized access and misuse.

4. Third-Party Disclosure 
We do not sell or share your information with third parties, except as required for order fulfillment and legal compliance.

5. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

6. User Rights 
You have the right to access, correct, or delete your personal information. Contact us for any requests.

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Cookies Policy

1. What Are Cookies? 
Cookies are small files stored on your device that help us enhance your browsing experience and track usage patterns.

2. Types of Cookies 
We use session cookies (temporary) and persistent cookies (long-term) to remember your preferences and improve site functionality.

3. Managing Cookies 
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

4. Third-Party Cookies 
We may use third-party cookies for analytics and advertising. These cookies are subject to the third parties’ privacy policies.

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Return Policy

1. Eligibility 
Items can be returned within 30 days of receipt if they are unused and in their original packaging.

2. Return Process 
Contact our customer service to obtain a return authorization. Shipping costs for returns are the customer’s responsibility.

3. Refunds 
Refunds will be issued to the original payment method once the returned item is inspected and approved.

4. Non-Refundable Items 
Certain items, such as custom products or clearance items, may not be eligible for return or refund.

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Exchange Policy

1. Eligibility 
Exchanges are accepted within 30 days of receipt for items in original, unused condition.

2. Exchange Process 
Contact our customer service for an exchange authorization. Return the original item, and we will ship the replacement.

3. Shipping Costs 
Shipping costs for exchanges are the customer’s responsibility unless the exchange is due to a store error.

4. Availability 
Exchanges are subject to product availability. If the item is out of stock, a refund may be issued instead.

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Delivery Options

1. Local Shipping 
Delivery typically takes 5-7 business days. Rates vary based on location and order size.

2. Fast Shipping 
Faster delivery options are available. Choose Fast shipping at checkout for quicker delivery.

3. International Shipping 
We offer international shipping. Delivery times and rates vary by destination.

4. Order Tracking 
Once your order is shipped, you will receive a tracking number to monitor its progress.

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